The Concierge Circle
Frequently Asked Questions
WHAT IS THE CONCIERGE CIRCLE?
As a concierge and lifestyle management service, we want to make your day run as smoothly as possible. We can help you to arrange, plan or organise anything you may not have the time to do yourself. It’s always helpful having someone available when you need them, whether it’s for a booking you need to make or sourcing an item you simply can’t get your hands on. This is where we come in. We can do all of those things and are only a request away.
HOW DO I JOIN?
You can apply to join The Concierge Circle by filling in the ‘Joining’ form. We will then send you a confirmation email and contact you within 24 hours to discuss your membership and understand exactly how we can help you. We offer a one-week trial membership to anyone who is interested in becoming a member. This allows you three requests to use as you wish. If you are not entirely satisfied with our service during these two weeks there is no obligation to become a member. Sign up here
HOW MUCH DOES IT COST?
We offer a range of memberships to suit the specific needs and requirements of any individual. There is no joining fee and our starting membership is £100 per month.
HOW DO YOU DIFFER FROM OTHER CONCIERGE SERVICES?
Having experienced other companies, we wanted to better ourselves by providing a reasonably priced, quality service, resulting in satisfied members who would recommend us to others.
We focus on paying extra attention to each individual members’ needs. Our recommendations are always impartial, honest and thoroughly researched. Additionally we are always keeping members’ up to date on the latest products and services that would appeal.
CAN THE CONCIERGE CIRCLE REALLY ARRANGE ANYTHING?
At The Concierge Circle our motto is ‘your ask is our task’ and we will try our utmost to arrange anything as long as it is legal, moral and ethical. If we can’t perform the services for you, we will source someone who can. If we can’t arrange or source it, we will find you the next best alternative.
HOW CAN A MEMBER SEND A REQUEST?
Members can send requests through our website, email your lifestyle manager or through the live chat facility at the bottom right of each page. Full Circle members can call us between 9am and 9pm every day to submit a request.
DO YOU PROVIDE A REFERRAL SCHEME?
Yes. For every friend you refer, you will both receive a bottle of champagne. Please contact us for more details.
HOW DOES YOUR PAYMENT WORK?
Membership is paid on a monthly basis via Direct Debit or PayPal. Any requests based out-of-office will incur an additional charge, which must be paid at least 12 hours in advance.
CAN YOU HOLD MONEY IN YOUR ACCOUNT FOR OUT OF OFFICE REQUESTS?
Yes we can. Some members’ choose to transfer a regular monthly amount or this can be paid as you go. If there is any surplus from a previous out of office request we can hold onto it for you to use on another occasion, or we can send it straight back to you.
MY WORK IS TIME CONSUMING AND I TRAVEL FREQUENTLY. ARE YOU AVAILABLE TO DO ERRANDS SUCH AS PICK UP DRY CLEANING AND RE STOCK MY FRIDGE FOR WHEN I RETURN?
Yes. We can take care of all your needs. Please contact us and we will be happy to provide an estimate for your specific requirements. We will do everything we can to accommodate an urgent request.
TERMS & CONDITIONS
The Terms and Conditions can be found here.
All information you provide to The Concierge Circle will remain confidential. We do not sell or share any information about our clients.
IS THERE A PERSON I CAN TALK TO?
Yes, our offices are open between the hours of 9am and 9pm, 7 days a week, 365 days a year. Please call 0207 127 8191, or alternatively you can email us. We aim to respond to all emails and requests within 4 hours.
WHAT DO MEMBERS USE YOU FOR MOST OFTEN?
Requests vary from restaurant and travel bookings to simply finding a local tradesman. There is nothing too big to ask for and we will do our best to fulfil any requirements you may have. Have a look at some of our request types here.